Policies & Procedures
Bridge to the Other Side – Policy Documents
What is your cancellation policy?
Our cancellation terms outline how much notice you need to give, along with fees for missed sessions.
How are complaints handled?
This policy describes how you can raise a complaint and how it will be addressed professionally and fairly.
Is what I say in sessions kept confidential?
Our confidentiality policy explains when information is kept private and the rare times it may need to be shared.
How do you promote equality?
Read how we ensure a fair, inclusive space for all clients, free from discrimination or bias.
What are your ethical responsibilities?
This outlines the ethical codes and principles that guide our professional conduct and decision-making.
How is safety managed in your practice?
Details the health and safety precautions in place to ensure a secure, comfortable space for therapy.
How is my personal data handled?
Learn how your data is collected, stored, and protected under GDPR-compliant privacy procedures.
How do you protect children and vulnerable adults?
Our safeguarding policy explains our legal and ethical responsibilities when concerns arise about safety or wellbeing.
What should I know about safeguarding in general?
This policy outlines how we manage all safeguarding and risk situations, including emergency actions if needed.
What’s your stance on social media and digital contact?
This document explains how social media and online communications are managed to protect professional boundaries.
UK Therapy Guild Academy – Policy Documents
How does the admissions process work?
This policy explains how applications are assessed and the criteria for offering a place at the Academy.
What is expected regarding attendance and engagement?
Outlines the required level of participation and the consequences of unauthorised absences or lack of engagement.
How are complaints and appeals handled?
This policy details the steps for making a complaint or appealing a decision made by the Academy.
What’s your policy on copyright and intellectual property?
Explains the ownership and permitted use of course content, training materials, and intellectual property.
How is my data protected?
This policy outlines how the Academy collects, stores, and protects student information in line with GDPR.
What happens if I break the rules?
Details the procedures for managing misconduct, breaches of conduct, and any disciplinary action.
How do enrolment, fees, and refunds work?
This policy explains when and how fees are charged, refund eligibility, and enrolment procedures.
How is equality and diversity promoted?
Outlines how the Academy fosters an inclusive environment and upholds anti-discrimination principles.
What are your ethical principles?
This policy sets out the ethical standards that guide teaching, therapy, and professional behaviour at the Academy.
What does 'fitness to practise' mean?
Explains the qualities and behaviours expected of students to remain eligible for professional practice.
What are the Academy’s health and safety responsibilities?
This policy outlines the Academy’s commitment to providing a safe learning and working environment.
How are placement hours tracked and validated?
Explains expectations for completing, recording, and verifying supervised counselling placement hours.
How are safeguarding issues managed?
Provides guidance on recognising and responding to concerns about the safety of children and vulnerable adults.
What are the expectations around social media use?
Outlines appropriate professional conduct when using social media in relation to the Academy.
What standards must students follow?
Summarises the professional and behavioural expectations required of all Academy students.
How is supervision managed for trainee counsellors?
This policy outlines supervision requirements and responsibilities for students during training placements.
UK Therapy Guild Academy – Policy Documents
How does the admissions process work?
This policy explains how applications are assessed and the criteria for offering a place at the Academy.
What is expected regarding attendance and engagement?
Outlines the required level of participation and the consequences of unauthorised absences or lack of engagement.
How are complaints and appeals handled?
This policy details the steps for making a complaint or appealing a decision made by the Academy.
What’s your policy on copyright and intellectual property?
Explains the ownership and permitted use of course content, training materials, and intellectual property.
How is my data protected?
This policy outlines how the Academy collects, stores, and protects student information in line with GDPR.
What happens if I break the rules?
Details the procedures for managing misconduct, breaches of conduct, and any disciplinary action.
How do enrolment, fees, and refunds work?
This policy explains when and how fees are charged, refund eligibility, and enrolment procedures.
How is equality and diversity promoted?
Outlines how the Academy fosters an inclusive environment and upholds anti-discrimination principles.
What are your ethical principles?
This policy sets out the ethical standards that guide teaching, therapy, and professional behaviour at the Academy.
What does 'fitness to practise' mean?
Explains the qualities and behaviours expected of students to remain eligible for professional practice.
What are the Academy’s health and safety responsibilities?
This policy outlines the Academy’s commitment to providing a safe learning and working environment.
How are placement hours tracked and validated?
Explains expectations for completing, recording, and verifying supervised counselling placement hours.
How are safeguarding issues managed?
Provides guidance on recognising and responding to concerns about the safety of children and vulnerable adults.
What are the expectations around social media use?
Outlines appropriate professional conduct when using social media in relation to the Academy.
What standards must students follow?
Summarises the professional and behavioural expectations required of all Academy students.
How is supervision managed for trainee counsellors?
This policy outlines supervision requirements and responsibilities for students during training placements.