Policies & Procedures

Admissions Policy

How applications are assessed and the criteria for offering a place at the Academy.

Attendance & Engagement Policy

Required level of participation and the consequences of unauthorised absences or lack of engagement.

Complaints & Appeals Policy

Steps for making a complaint or appealing a decision made by the Academy.

Copyright & Intellectual Property Policy

Ownership and permitted use of course content, training materials, and intellectual property.

Data Protection & Privacy Policy

How the Academy collects, stores, and protects student information in line with GDPR.

Disciplinary Policy

Procedures for managing misconduct, breaches of conduct, and disciplinary action.

Enrolment, Fees & Refund Policy

When and how fees are charged, refund eligibility, and enrolment procedures.

Equal Opportunities & Diversity Policy

How the Academy fosters an inclusive environment and upholds anti-discrimination principles.

Ethical Framework Policy

Ethical standards that guide teaching, therapy, and professional behaviour at the Academy.

Fitness to Practise Policy

Qualities and behaviours expected of students to remain eligible for professional practice.

Health & Safety Policy

The Academy's commitment to providing a safe learning and working environment.

Placement Hours Policy

Expectations for completing, recording, and verifying supervised counselling placement hours.

Safeguarding Policy

Guidance on recognising and responding to concerns about the safety of children and vulnerable adults.

Social Media Policy

Appropriate professional conduct when using social media in relation to the Academy.

Student Code of Conduct Policy

Professional and behavioural expectations required of all Academy students.

Supervision for Trainees Policy

Supervision requirements and responsibilities for students during training placements.

Use of AI Policy

Applies to all learners where written assignments contribute to assessment or qualification.